Provide appreciation and pointers which help people develop through daily feedback.
You feel nervous every time you need to provide developmental feedback to someone
Give little positive feedback
Tend to waffle
Dress up the feedback so no one really knows what you are talking about
Provide feedback once or twice a year
Colleagues prompt you for feedback as they welcome your view
You feel calm and positive about providing feedback
See feedback as a way of developing your colleagues
Sharing and receiving feedback is a part of everyday conversation.
1 What do we mean by “learning moments”?
Discussion to understand that everything has two outcomes. We either win or we have a learning moment. Feedback is a great opportunity to optimise the learning from the moment and figure out how we could do this differently going forward.
2 What stops us providing feedback right now?
Group discussion getting delegates to identify what exactly stops then asking for and providing feedback right now. Use this session as the basis of their objective setting.
3 The Three sides of feedback
There is more to feedback than just providing it to colleagues. We explore the triangle of feedback.
4. What to say?
Two models to provide high quality feedback to your colleagues.
5. How to say it?
Three behaviours that will ensure you have the best possible chance of your feedback being received.
6. Particularly difficult scenarios to provide feedback
Look at the situations that really turn our stomachs when we need to provide feedback:
What does this all look like in action?
8. Practice sessions
Opportunity for you to put all this into action and receive feedback from your colleagues.
9. What’s next?
We can come to you.
This training can be delivered at your office at a date and time that suits you and your colleagues.
We can deliver “Learning Moments” – Ongoing, actionable feedback as a standard half day course or build a session that is tailored to
“Feedback is a free education to excellence. Seek it with sincerity and receive it with grace.” Ann Marie Houghtailing