You can have confident and effective difficult conversations.

Workshops to help you provide clear and kind feedback.

 What is going for you?

Understand why you get triggered and what stops you giving feedback.

Get tools to stay resourceful

 Supporting your colleague.

Build connection so they hear what you have to say.

Learn how to “Care then Dare."

 What to say?

What needs to be said and doesn’t need to be said.

Suggested scripts to use in multiple situations.

Do you struggle providing feedback?

  • Not sure how.
  • Prioritise being liked.
  • It feels really uncomfortable.
  • Give little positive feedback.
  • Dress up feedback so no one knows what you are talking about.
  • Believe it isn’t my place to give feedback to colleagues.
  • Get scared about emotional outbursts.
  • Don’t want to demotivate the team – they are really busy right now.
  • Lack of time
  • My direct report use to be my peer.  It feels awkward giving them feedback.
  • This is a “nice" organisation and direct feedback conversations are not the norm.
      
    Find out how we can help you. Schedule a call

What could it be like?

Daily Conversations

Feedback becomes part of your team's daily interaction.  Feedback moments are sought rather than avoided.

New Challenges

Colleagues relish new challenges.  They feel safe and know they will receive the support and challenge they need.

Less drama 

Reduce water cooler gossip as problems are discussed directly with the person they concern rather than everyone else.

Discretionary effort

All colleagues have a choice about how much effort they give you.  You will learn how to get 100% of their effort.

Managers support development

Managers are highly supportive of their teams and have tough conversations because they want the best for them. 

Clear and Useful

Colleagues stop ducking feedback converstations and provide guidance that is clear and useful.

“Care Then Dare" Feedback Workshop.

What will you learn?

Session 1 – Leaders I have known
What have great leaders in my life done to get the best from me?   This is followed by an opportunity to reflect on how you would like to be described by your team at their family dinner table every evening.

Session 2 – Know yourself to lead yourself
The most important quality is giving great feedback is remaining calm and resourceful.   Using a simple brain model, learn what triggers you, and stops you providing high quality feedback to others.

Session 3 – Care then Dare tool
Learn about the two dimensions of the “Care then Dare” model.  Consider when you use it well at the moment and how you can transfer those behaviours into more challenging situations.

Session 4 – Leaders must care
The three behaviours that show that you care and drive trust and engagement.  Recorded practice sessions with feedback.

Session 5 – Leaders must dare
Your colleagues will allow you to challenge them and receive feedback if they trust you.  The 3 steps to creating a culture of feedback which drives results.   Practice sessions with recorded feedback.

Session 6 – Creating a culture of feedback
A step by step approach to embedding feedback within your culture.

Session 7 – Implementing this back in the workplace
What is the smallest thing you can do that will make the biggest change?  Understanding the process to creating new habits and looking at how your manager can help you implement the new behaviours in the workplace.

What people say about us.

Laura Mullholland
HR Manager
Angela has delivered many development programmes to our managers at Allied Bakeries and the feedback is always excellent. Her key strength is in her ability to relate, both to a diverse group of management and to tailor learning to the workplace making it relevant and insightful. She builds confidence in front line managers and creates a safe environment for people to try out new skills. The benefits can be seen in our manager’s capability improvement across the areas she has worked with us on which include Managing Performance, Coaching and Presentation Skills.
Emily Wootton
Tesco Customer Controller
Angela is one of the best trainers I have ever worked with. She uses a great mixture of science, theory, practical exercises and electronic applications to keep the audience engaged throughout any of her courses. She has a great skill at listening to an individual’s input, but still keeping to topic and to time. One of Angela’s greatest skills is building training material specific to a team’s needs, but aligning to wider business strategies and using expert views to deliver material that is well thought through and validated.
Jo Mead
Demand Planning Manager
Angela's course design and delivery is always clear and makes learning enjoyable and easy. Her training materials during the training and support afterwards provide great insight in the subject. She works hard to ensure learning's are applied back into the workplace and finding ways for delegates to increase their accountability. Angela is an insightful and energetic trainer and I hope to work with her again in the future.
Andrea Fuller
HR Manager
Angela has the fantastic ability to get under the skin of a team and understand their needs. This enables her to deliver a tailor-made learning solution which adds genuine value and benefit to the team, enabling them to move forward with clear direction and vision. I would highly recommend Angela to deliver the perfect training package to meet your development need and enhance team performance.

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