Difficult Conversations Workshop

“Care then dare" for crucial conversations that change behaviours and results.

Workshop Overview

  • Stop the part of your brain that messes up difficult conversations
  • Learn to listen and not jump in
  • Observe without judgement
  • Find the common ground
  • Recognise the difference between intent and impact
  • Why clarity and kindness are the essential combination
  • Use great questions to dig for the truth.
  • Calm others so that you can have a higher quality discussion

This Workshop is for you if:

You believe in your people.

You want to help others to learn and grow.

You know how much potential others have and you want to support them.

This Workshop isn't for you if:

You don't believe people can change.

You aren't interested in spending time with your people to develop them.

You aren't curious in what stops you having effective conversations right now.

What will you learn?

Session 1 – Know yourself to lead yourself
The most important quality is having high quality difficult conversation is remaining calm and resourceful.  Using a simple brain model, learn what triggers you and stops you from conducting high quality difficult conversations with others.

Session 2 – Care then Dare tool
Learn about the two dimensions of the “Care then Dare” model. Consider when you're using it now and how you can transfer those behaviours into more challenging situations.

Session 3 – Leaders must care
The three behaviours that show that you care and drive trust and engagement. This involves recorded practice sessions with feedback.

Session 4 – Leaders must dare
Your colleagues will allow you to challenge them and receive difficult messages if they trust you. You'll also learn the 3 steps to creating a culture of honest conversations which drives results. This involves practice sessions with recorded feedback.

Session 5 – Creating a culture of honest conversations
A step by step approach to embedding honest conversations within your culture.

Session 6 – Implementing this back in the workplace
What is the smallest thing you can do that will make the biggest change? Understand the process of creating new habits and look at how your manager can help you implement the new behaviours in the workplace.

This course is available in these formats………….

Face to Face sessions

1:1 coaching face to face

Virtual Webinar

1:1 coaching virtually

How to persuade your boss this is a good idea:

Build the conditions where teams can win. Learn how to to have difficult conversations that build team spirit with the super powers of truth and trust.

Don't let your teams energy get consumed by unspoken niggles which grow into resentment.  Get that energy into more important areas that will deliver results.

When team members care about each other enough to make themselves uncomfortable and have the conversations that will help other be better, you have the basis of a high performing team.

Give your team the framework to have these difficult conversations. By doing so you'll have given them a tool that serves them at both home and work to help them become the best version of themselves and take others with them.

Key Blog Topics

What do people say about us?

Fuller Andrea


Angela has the fantastic ability to get under the skin of a team and understand their needs. This enables her to deliver a tailor-made learning solution which adds genuine value and benefit to the team, enabling them to move forward with clear direction and vision. I would highly recommend Angela to deliver the perfect training package to meet your development need and enhance team performance.

Andrea Fuller

HR Manager

Jo Mead


Angela's course design and delivery is always clear and makes learning enjoyable and easy. Her training materials during the training and support afterwards provide great insight in the subject. She works hard to ensure learning's are applied back into the workplace and finding ways for delegates to increase their accountability. Angela is an insightful and energetic trainer and I hope to work with her again in the future.

Jo Mead

Demand Planning Manager



Angela is one of the best trainers I have ever worked with. She uses a great mixture of science, theory, practical exercises and electronic applications to keep the audience engaged throughout any of her courses. She has a great skill at listening to an individual’s input, but still keeping to topic and to time. One of Angela’s greatest skills is building training material specific to a team’s needs, but aligning to wider business strategies and using expert views to deliver material that is well thought through and validated.


Tesco Customer controller

Laura Mulholland


Angela has delivered many development programmes to our managers at Allied Bakeries and the feedback is always excellent. Her key strength is in her ability to relate, both to a diverse group of management and to tailor learning to the workplace making it relevant and insightful. She builds confidence in front line managers and creates a safe environment for people to try out new skills. The benefits can be seen in our manager’s capability improvement across the areas she has worked with us on which include Managing Performance, Coaching and Presentation Skills.


HR Manager

Test 1

The training help my colleagues and achieve personal growth which has in turn improved organisation capability.


Test 2

The training help my colleagues and achieve personal growth which has in turn improved organisation capability.


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