Difficult Conversations Workshop

“Care then dare" for crucial conversations that change behaviours for the better.

You will learn to

  • Listen and not jump in
  • Observe without judgement
  • Find the common ground
  • Recognise the difference between intent and impact
  • Combine clarity and kindness to deliver feedback that lands
  • Ask the right questions that lead to the truth

This Workshop is for you if:

You believe in your people

You’re eager to help your people learn and grow

You want your people to reach their potential

This Workshop isn’t for you if:

You don’t believe people can change

You don’t have time to spend on learning and development

You don’t think there’s anything wrong with how your people communicate

The 6 Sessions

Session 1 – Know yourself to lead yourself
Banish your nerves and remain calm and in control no matter how difficult the conversation. Learn what triggers you and discover how to overcome those feelings to facilitate those crucial conversations.

Session 2 – Care then Dare tool
Learn about the two dimensions of the “Care then Dare” model. See how you’re using it now and learn the skills you need to transfer those behaviours into more challenging situations.

Session 3 – Leaders must care
Discover the three behaviours that show that you care to build trust and engagement in your team. You’ll get the chance to embed these skills with recorded practice sessions and feedback.

Session 4 – Leaders must dare
If your people trust you, they’ll actively seek your feedback. Learn the 3 steps to creating a culture of honest conversations that drive desire for improvement. Practice your new-found skills in recorded sessions with targeted feedback.

Session 5 – Creating a culture of honest conversations
With the 3 steps fresh in your mind, learn how to make them an integral part of your workplace culture.

Session 6 – Implementing this back in the workplace
The theory is great, but it’s useless unless you know how to apply it in the real world. You’ll find out how to implement everything you’ve learned in a way that’s unique to your workplace. Create new habits and learn how to collaborate with your manager to make positive changes that last.

This course is available in these formats…

Face to Face sessions

1:1 coaching face to face

Virtual Webinar

1:1 coaching virtually

How to persuade your boss this is a good idea:

You’ll build the conditions for your teams to win.

Doing difficult conversations well builds team spirit with the superpowers of truth and trust.

Your people won’t be consumed by unspoken niggles that grow into resentment. Instead, they’ll drive their energy into more important areas that will deliver results.

When your team members care about each other enough to make themselves uncomfortable by having those crucial difficult conversations, you have the basis of a high performing team.

By giving your team the framework to have these difficult conversations, you’ll have given them the tool they need to become the best version of themselves at home and work.

Key Blog Topics

What do people say about us?

Fuller Andrea


Angela has the fantastic ability to get under the skin of a team and understand their needs. This enables her to deliver a tailor-made learning solution which adds genuine value and benefit to the team, enabling them to move forward with clear direction and vision. I would highly recommend Angela to deliver the perfect training package to meet your development need and enhance team performance.

Andrea Fuller
HR Manager

Jo Mead


Angela's course design and delivery is always clear and makes learning enjoyable and easy. Her training materials during the training and support afterwards provide great insight in the subject. She works hard to ensure learning's are applied back into the workplace and finding ways for delegates to increase their accountability. Angela is an insightful and energetic trainer and I hope to work with her again in the future.

Jo Mead
Demand Planning Manager



Angela is one of the best trainers I have ever worked with. She uses a great mixture of science, theory, practical exercises and electronic applications to keep the audience engaged throughout any of her courses. She has a great skill at listening to an individual’s input, but still keeping to topic and to time. One of Angela’s greatest skills is building training material specific to a team’s needs, but aligning to wider business strategies and using expert views to deliver material that is well thought through and validated.

Tesco Customer controller

Laura Mulholland


Angela has delivered many development programmes to our managers at Allied Bakeries and the feedback is always excellent. Her key strength is in her ability to relate, both to a diverse group of management and to tailor learning to the workplace making it relevant and insightful. She builds confidence in front line managers and creates a safe environment for people to try out new skills. The benefits can be seen in our manager’s capability improvement across the areas she has worked with us on which include Managing Performance, Coaching and Presentation Skills.

HR Manager

Test 1

The training help my colleagues and achieve personal growth which has in turn improved organisation capability.


Test 2

The training help my colleagues and achieve personal growth which has in turn improved organisation capability.


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