Difficult conversations workshop
Learn how to “care then dare" so that you have those tough conversations that change behaviours and results.
♦ Stay resourceful
♦ Know your outcome
♦ Create a connection
Current challenge
♦ Not sure how to start the conversation
♦ Prioritise being liked.
♦ It feels really uncomfortable.
♦ It doesn’t feel like my place to comment on someone else’s behaviour
♦ Happy to give feedback about the task but find it hard to discuss performance.
♦ I am worried about the emotional outburst if I bring up a tough topic.
♦ Lack of time
♦ Don’t want to demotivate the team – they are busy right now.
♦ My direct report use to be my peer. It feels even more awkward having a difficult conversation.
♦ This is a “nice" organisation and difficult conversations are not the norm.
What will you learn?
Difficult Conversations Workshop
Session 1 – Leaders I have known
What have great leaders in my life done to get the best from me? This is followed by an opportunity to reflect on how you would like to be described by your team at their family dinner table every evening.
Session 2 – Know yourself to lead yourself
The most important quality is having high quality difficult conversation is remaining calm and resourceful. Using a simple brain model, learn what triggers you, and stops you conducting high quality difficult conversations with others.
Session 3 – Care then Dare tool
Learn about the two dimensions of the “Care then Dare” model. Consider when you use it well at the moment and how you can transfer those behaviours into more challenging situations.
Session 4 – Leaders must care
The three behaviours that show that you care and drive trust and engagement. Recorded practice sessions with feedback.
Session 5 – Leaders must dare
Your colleagues will allow you to challenge them and receive difficult messages if they trust you. The 3 steps to creating a culture of honest conversations which drives results. Practice sessions with recorded feedback.
Session 6 – Creating a culture of honest conversations
A step by step approach to embedding honest conversations within your culture.
Session 7 – Implementing this back in the workplace
What is the smallest thing you can do that will make the biggest change? Understanding the process to creating new habits and looking at how your manager can help you implement the new behaviours in the workplace.
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