Privacy Policy (UK GDPR)
Last updated: 16 January 2026
Juicing the Lemon Limited (“Juicing the Lemon”, “we”, “us” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and share your personal data, and your rights under UK data protection laws.
This Privacy Policy applies to your use of our website and services, including our online learning platform and training workshops.
Website: https://www.juicingthelemon.com
Plain English Summary
We collect personal data when you browse our website, contact us, register for training, use our learning platform, or complete our workstyle questionnaire.
We use your data to deliver training, manage bookings, provide learning access, and communicate with you about workshops or courses.
If you opt into marketing, we send newsletters and updates via Mailchimp — you can unsubscribe at any time.
We use cookies and Google Analytics 4 (GA4) to understand how our website is used and improve it.
We use trusted tools such as LearnDash, Arrival, Zoom, QuickBooks, Zoho and Calendly to operate our services.
We do not sell your personal data.
You can exercise your data rights (including access or deletion requests) by emailing office@juicingthelemon.com.
Contact us about privacy
If you have any questions about this Privacy Policy or how we use your personal data, please contact:
Email: office@juicingthelemon.com
Telephone: 01590 288992
Address: The Old Piggery, Efford Park, Lymington, Hampshire SO41 0JD, United Kingdom
Definitions
For clarity, the following terms are used in this policy:
Personal data: Information that can identify you directly or indirectly (e.g. name, email address, IP address).
UK GDPR: The UK General Data Protection Regulation.
Controller / Data Controller: The organisation that decides how and why personal data is processed.
Processor: A third party that processes personal data on behalf of the controller.
Processing: Anything done with personal data, such as collecting, storing, using, sharing or deleting it.
1. Who We Are (Data Controller)
Company name: Juicing the Lemon Limited
Address: The Old Piggery, Efford Park, Lymington, Hampshire SO41 0JD, United Kingdom
Email: office@juicingthelemon.com
Telephone: 01590 288992
Juicing the Lemon Limited is the data controller for the purposes of UK GDPR.
2. What This Policy Covers
This Privacy Policy covers personal data collected when:
you browse our website
you submit an enquiry or contact form
you sign up to marketing/newsletters
you register for, access, or participate in our online training area (login/members area)
you complete a workstyle questionnaire (pre-work / profile / survey)
you purchase (via invoice) or access free/paid online courses
you schedule calls or consultations using Calendly
you complete an Insights evaluator (note: data relating to that evaluator is held by Insights — see Section 8)
3. Children’s Data
Our services are not intended for children, and we do not knowingly collect personal data relating to children.
4. The Personal Data We Collect
We may collect and process the following categories of personal data:
(a) Identity data
Name
Job title (if provided)
Company name (if provided)
(b) Contact data
Email address
Phone number (if provided)
(c) Account/login data
Username/email address
Password (stored securely)
(d) Training/workshop data
Name
Email address
Job role (if provided)
Registration details
Course participation, progress and completion (where applicable)
(e) Questionnaire data
Name
Email address
Responses to our workstyle questionnaire
(f) Communications data
Messages sent via contact forms
Emails and other communications with us
(g) Technical data
IP address
Browser type/version
Device type
Usage data
Cookies and tracking technologies
5. Special Category Data
We do not intentionally collect special category personal data (such as health data, ethnicity, religion, political opinions, or sexual orientation).
If you choose to share sensitive personal data in communications with us, we will treat it securely and only use it where necessary to respond or provide the requested service.
6. Where We Get Your Data From
We collect personal data from:
direct interactions (contact forms, email, phone, registration, questionnaire completion)
our online learning platform (WordPress / LearnDash)
Mailchimp signup forms and newsletter interactions
cookies and analytics tools (including Google Analytics 4)
Calendly scheduling details when you book time with us
7. If You Fail to Provide Personal Data
Where we need personal data to provide training services or platform access (for example, registration details or login information), and you do not provide it, we may not be able to:
deliver the training services you have requested, and/or
provide access to the learning platform or workshop materials.
8. Insights Evaluator Questionnaires
Where you complete an Insights evaluator, please note:
the information relating to that evaluator questionnaire is held by Insights
Insights typically acts as an independent data controller for evaluator data
Insights will process that personal data in accordance with their own privacy policy and terms
depending on your training/workshop programme, we may receive evaluator outputs and reporting to support delivery of training
Any evaluator outputs we receive are used only for the purposes of delivering training and related workshop support.
For full details of how evaluator data is processed and retained, please refer to Insights’ privacy information.
9. How We Use Your Personal Data
We use personal data to:
respond to enquiries and provide information
deliver training services and workshops
provide access to our learning portal and online courses
administer accounts and logins
send pre-work, post-work, training resources and workshop communications
collect questionnaire responses and use them for training/workshop purposes
send marketing communications where consent has been given
improve our website, learning platform and user experience
maintain security and prevent fraud or abuse
meet legal, accounting and regulatory obligations
10. Lawful Bases for Processing (UK GDPR)
Under UK GDPR we must have a lawful basis to process personal data. Our processing activities are mapped as follows:
| Processing activity | Purpose | Lawful basis |
|---|---|---|
| Responding to enquiries | To reply to messages and provide requested information | Legitimate Interests |
| Delivering training/services | To provide the service you engage us for | Contract |
| Managing bookings/administration | To coordinate training delivery, attendance, logistics | Contract |
| Invoicing and payments | To take payment and manage financial administration | Contract / Legal Obligation |
| Financial record retention | To meet HMRC and legal requirements | Legal Obligation |
| Marketing communications | To send newsletters, updates, and offers | Consent |
| Service improvement and feedback | To evaluate and improve our services | Legitimate Interests |
| Website analytics | To understand website usage and improve performance | Legitimate Interests (or Consent if cookie-based) |
11. Tools and Third-Party Service Providers (Processors)
We use trusted third-party service providers (“processors”) to help operate our business, deliver services and maintain our website. These processors may handle personal data on our behalf and only in accordance with our instructions.
We only share personal data where necessary for the purposes outlined in this Privacy Policy and ensure appropriate contractual and security safeguards are in place.
These providers may process identity data, contact data, technical data and training-related records as necessary to provide their services.
Email marketing and communications (Mailchimp)
We use Mailchimp to manage marketing communications (newsletters, updates, invitations).
Mailchimp may process:
name
email address
subscription preferences
email engagement data (e.g., whether you open emails or click links)
You can unsubscribe at any time using the unsubscribe link in our emails.
Online training delivery (LearnDash / members area)
We use LearnDash (a learning management system/LMS) and a password-protected members area to deliver online workshops and training materials.
LearnDash may process:
name
email address
login credentials
training progress/attendance records
course completion status
information you submit via the platform (e.g. questions, feedback, assignments)
Website hosting and maintenance
Our website is hosted and/or maintained by third parties. We use Arrival (www.arrival.co.uk) as a supplier in relation to hosting and/or maintenance.
Hosting providers may process technical data such as:
IP address
browser/device information
pages visited
date/time of access
Website analytics and performance (Google Analytics 4)
We use Google Analytics 4 (GA4) to understand how visitors use our website and to help improve functionality, content, and performance.
GA4 may collect:
IP address (or partially anonymised IP)
device and browser type
pages visited and time spent on pages
referral source
Where GA4 (or similar tools) uses cookies or similar tracking technologies, we will request your consent through our cookie banner before placing those cookies.
Other suppliers we may use
We may use additional suppliers in the normal course of operating our business, such as:
Zoom (video conferencing)
QuickBooks (accounting/invoicing)
Zoho (CRM and business administration tools)
Calendly (scheduling and booking administration)
12. Online Courses and Payments
We may offer access to free and/or paid online courses via our learning platform.
We do not process card payments through our website and do not collect payment card details online.
Where applicable, payment is handled separately (for example via invoice) and financial records are retained in accordance with UK legal requirements.
13. Cookies and Analytics
What cookies are
Cookies are small text files stored on your device when you visit websites. They help websites function, improve performance, and support analytics.
Cookies we use
We use cookies for:
essential website functionality (including login/members features)
security
analytics and performance improvement
Managing cookies
You can control cookies through:
your browser settings
our cookie banner / cookie preferences tool (where available)
Please note: blocking some cookies may affect the functionality of the site or members area.
14. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects.
15. Marketing Communications
If you opt in to marketing communications, we may send newsletters, updates and offers via Mailchimp.
You can opt out at any time by:
clicking the unsubscribe link in any marketing email, or
emailing us at office@juicingthelemon.com
You have the right to object to direct marketing at any time.
16. Data Sharing
We do not sell personal data.
We may share personal data with:
service providers/processors (as listed above)
professional advisers (e.g. accountants), where required
regulatory authorities or law enforcement, where legally required
We only share what is necessary and ensure appropriate safeguards are in place.
17. International Transfers
Some suppliers (such as Mailchimp) may process data outside the UK.
Where international transfers occur, we ensure appropriate safeguards are used, such as:
Standard Contractual Clauses (SCCs), and/or
UK addendum and/or International Data Transfer Agreement (IDTA), or other valid transfer mechanisms.
18. Retention of Personal Data
We only keep personal data for as long as necessary for the purposes we collected it, including legal, tax, accounting or reporting requirements.
When determining retention periods, we consider:
the amount, nature and sensitivity of the data
the purposes for processing
whether we can achieve those purposes through other means
relevant legal requirements and limitation periods
When personal data is no longer required, we will securely delete it or anonymise it.
Typical retention periods
We generally retain personal data as follows:
Enquiry data
If you contact us (email, website form, telephone or otherwise), we retain your details and correspondence for up to 12 months after our last interaction, unless longer retention is required (e.g. complaint or legal matter).
Marketing data
If you subscribe to marketing communications, we retain your details until you unsubscribe or ask us to stop contacting you.
Training/coaching account and learning records
Where you access learning via LearnDash/members area, we retain account details and learning records for up to 3 years after your last activity or the end of our engagement.
Client contracts and service delivery records
We may retain key client records for up to 6 years after the end of the engagement.
Invoices and financial records
We retain invoices, payments and financial documents for 6 years, in line with UK tax/accounting requirements.
Requests for deletion
You may request deletion of your personal data in certain circumstances. However, we may retain certain information where required by law or legitimate business purposes (e.g. accounting records).
19. Security
We take appropriate technical and organisational measures to protect personal data, including:
limiting access to personal data
secure hosting and access control
password protection on accounts
good practice security measures to prevent unauthorised access, loss, misuse or alteration
20. Your Rights Under UK GDPR
You have rights under UK GDPR in relation to your personal data.
Right of access
You can request a copy of the personal data we hold about you.
Right to rectification
You can request that we correct inaccurate or incomplete personal data.
Right to erasure
You can request that we delete your personal data (in certain circumstances).
Right to restrict processing
You can ask us to limit how we use your personal data (in certain circumstances).
Right to object
You can object to processing based on legitimate interests and/or for direct marketing.
Right to data portability
You can request certain personal data in a structured, commonly used format (where applicable).
Right to withdraw consent
Where we rely on consent (e.g. marketing), you can withdraw your consent at any time.
How to exercise your rights
To exercise your rights, contact: office@juicingthelemon.com
We may need to request information to confirm your identity. We will respond within one month (unless an extension is allowed under UK GDPR).
21. Complaints
If you have concerns about our use of personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
22. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page and the “Last updated” date will be revised accordingly.
2. Why we use cookies
We use cookies to:
make our website work properly
support site security and functionality
enable access to our WordPress members area / training platform (LearnDash)
remember your preferences
understand how visitors use our website, so we can improve it (analytics)
3. Types of cookies we use
A) Strictly necessary cookies
These cookies are required for the website to function and cannot be switched off in our systems. They are usually only set in response to actions such as logging in, navigating pages, or setting privacy preferences.
Examples include cookies used for:
security
load balancing
login and authentication
session management
These cookies do not require consent.
B) Functional cookies
These cookies allow enhanced functionality and personalisation (for example remembering your preferences). If you do not allow these cookies, some services may not function properly.
C) Analytics / performance cookies (Google Analytics 4)
We use Google Analytics 4 (GA4) to understand how visitors interact with our website and to help improve website performance and content.
GA4 may collect information such as:
pages visited
time spent on pages
referral sources (how you got to the website)
device/browser type
general location data (approximate)
Where GA4 uses cookies or similar tracking technologies, we will ask for your consent via our cookie banner before placing those cookies.
4. Cookie consent
When you visit our website, you may see a cookie banner that allows you to:
accept all cookies
reject non-essential cookies
set cookie preferences
You can change your cookie choices at any time using the cookie settings/preference tool (where available) or by adjusting your browser settings.
5. Third-party cookies
Some cookies may be set by third-party services that appear on our website or are used in connection with our online services. These may include:
Google Analytics 4 (GA4) (website usage analytics)
embedded content providers (for example video platforms such as YouTube/Vimeo, if used)
website platforms or plugins required for functionality (e.g., WordPress or LearnDash functionality)
Third parties are responsible for cookies they set and how they use cookie data.
5. Third-party cookies
Some cookies may be set by third-party services that appear on our website or are used in connection with our online services. These may include:
Google Analytics 4 (GA4) (website usage analytics)
embedded content providers (for example video platforms such as YouTube/Vimeo, if used)
website platforms or plugins required for functionality (e.g., WordPress or LearnDash functionality)
Third parties are responsible for cookies they set and how they use cookie data.
6. How to manage or delete cookies
You can manage cookies in several ways:
A) Cookie banner / preferences tool
Where available, you can update your cookie preferences at any time via our cookie banner/settings tool.
B) Browser settings
Most browsers let you:
view cookies stored on your device
delete cookies
block all cookies
block third-party cookies
Helpful links for managing cookies in common browsers:
Chrome: Cookie settings in Chrome
Safari: Manage cookies in Safari
Firefox: Cookie settings in Firefox
Microsoft Edge: Cookie settings in Edge
(Your exact steps may vary depending on device/browser version.)
Please note: blocking or deleting cookies may impact website functionality, including access to our members area and learning platform.
7. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to cookies used on our website or legal requirements. Any updates will be posted on this page and the “Last updated” date will be revised accordingly.
8. Contact us
If you have questions about cookies or this Cookie Policy, contact:
Juicing the Lemon Limited
Email: office@juicingthelemon.com
Telephone: 01590 288992
Address: The Old Piggery, Efford Park, Lymington, Hampshire SO41 0JD, United Kingdom