“I really enjoyed this FLM development session, which built perfectly on the previous one and refreshed my knowledge while giving me new tools and ideas. My biggest takeaway was QAQA—using open questions and active listening to guide more meaningful conversations—along with the reminder not to over-plan as discussions can naturally evolve. The session was engaging and well-paced, with a great balance of group discussions, breakout exercises, practical scenarios, and actor-led demonstrations that made it realistic and enjoyable. The materials were clear and useful, and I’ve already been inspired to share key concepts, like the accountability ladder, with colleagues. Overall, it was extremely well delivered and genuinely hard to fault.”