Difficult Conversations Workshops
Work through disagreements with clear, kind conversations you can feel proud of.
Difficult conversations made easier
Difficult conversations are the ones that can tie you up in knots before they’ve even happened.
It’s easy to worry that challenging someone will feel confrontational or damage a good relationship.
We help you handle these conversations with clarity, kindness and confidence.
Difficult Conversations overview
What will I learn?
This workshop is for you if:
- You believe in your people and what they’re capable of
- You’re committed to helping them grow and develop
- You want to improve how your team communicates and works together
- You’re ready to invest in doing things better day to day
You will learn to:
- Listen without interrupting
- Observe without judgement
- Find common ground
- Understand the difference between intent and impact
- Communicate with clarity and kindness
- Ask questions that uncover the truth
The workshop includes:
Pre Workshop:
Pre Thinking
Reflection exercise to consider the quality of your relationships and the honesty of your interaction.
Session 1:
Know yourself to lead yourself
Understand what triggers you and understand how to work with those feelings to facilitate effective conversations.
Session 2:
Creating connection
We need to “Connect before you direct”. Understand how to create connection and trust through curiosity and appropriate vulnerability.
Session 3:
Structuring the conversation
Facilitate the conversation using the 5 step model. Keep your colleague resourceful by demonstrating empathy and share your message in a clear and kind way.
Session 4:
Managing emotional outbursts
Maintain clarity of your objective so that you don’t get railroaded by emotional outburst either from yourself or your colleague.
Session 5:
Practice Sessions
Practice sessions to celebrate what you do brilliantly and should keep repeating and pointers about the couple of things that will lift your performance.
Session 6:
Creating a culture of honest conversations
Ideas on how to make this way of interacting with each other all part of the culture.
Session 7:
Implementing this back in the workplace
What are the smallest changes that will make the biggest impact as you go back into the workplace.
Post Workshop:
Embedding the learning
Behaviour change is about incorporating new habits. A learning platform to support and hold you to account on your new habits.
What changes will you see after the workshop?
Individual changes
Delegates learn to step into difficult conversations with confidence, turning differences into productive dialogue that strengthens relationships and results.
- Make difficult topics easier to talk about
- Create space for open, meaningful conversations
- Approach conversations with curiosity, not judgement
Organisational changes
Teams and organisations perform better when people feel safe to speak openly and work through differences.
- Less groupthink
- Better, faster decisions
- Higher engagement as people feel seen, heard and valued