Insights Discovery: Insights Sales Effectiveness
Increasing sales and customer satisfaction.
The tools to build relationships
If you want to grow your business, your sales and customer service teams must be able to build relationships.
The main reason a sale falls through is that your sales training doesn’t consider the individual styles of both the salesperson and the customer.
The key reason a colleague in your contact center cannot resolve a customer’s problem is that they haven’t been able to establish a relationship on the phone quickly.
How Insights supported Capitec Bank’s Contact Centre
What you’ll learn
This workshop is for you if:
- You want to revitalise your sales team and equip them with the skills they need to exceed
- You want your team to really understand your customers needs and expectations to give your organisation a competitive edge
- You are in a customer service role and want to exceed your target, but you are finding it hard to influence customers
You will learn to:
- Understand your personal style at each stage of the sales cycle
- Build better relationships with customers and colleagues
- Apply a consultative sales model to create a stronger connection with your customers
- Create action plans for how to deal with specific customers and optimise profitability
The workshop includes:
Personal Effectiveness Module: Lead yourself first
All of our programmes start off with our Personal Effectiveness module to enhance self awareness.
Session 1:
Discovering Sales Effectivenss
Introduction to the Insights Sales Effectiveness 6-step model and understand where your strength and development areas lie.
Session 2:
Recognising Type
How do you recognise your clients preferences quickly irrespective of whether you work face to face, video or phone.
Session 3:
Adapting and Connecting
What is the 5% flex you need to make your client feel seen, heard and valued and in a position to influence.
Session 4:
Practise Sessions
Small group practice to put into place the learnings to date. Feedback provided by colleagues and trainers.
Session 5:
Developing a positive mindset
Practical ideas on how to look after yourself on the tougher days and develop your resilience.
Session 6:
Coaching Sessions
There is an option session here to work with an actor to practice some of your tougher conversations. Often delegates favourite and most useful part of the workshop.
Session 7:
How to use what you have learnt.
What are the smallest changes that will make the biggest impact as you go back into the workplace.
Post Workshop:
Embedding the learning
Behaviour change is about incorporating new habits. A learning platform to support and hold you to account on your new habits.
What changes will you see after the workshop?
Individual changes
- Increase sales revenue
- Achieve your sales goals
- Be a better problem solver and hence more effective negotiator
- Create strong relationships with your clients
Organisational changes
- Generate sales with better margin
- Close a higher percentage of sales
- Drive engagement and motivation levels within the sales team
- Retain sales talent