Insights Discovery Sales Effectiveness Workshop

Take your sales and customer service teams from meeting expectations to smashing targets

Workshop Overview

Give your sales and customer service teams the communication and relationship building skills they need to grow your business.  Help each team member to leverage their behavioural preferences and strengths at each stage of the sales cycle and to develop their weaknessess so that they take their capability to the next level.

  • Use the Insights Personal Profile Selling chapter to better understand your unique style when influencing.
  • Understand your personal style at each stage of the sales cycle.
  • Build better relationships with customers and colleagues as you learn how to flex your style.
  • Apply a consultative sales model that creates a personal connection with the customer.
  • Quickly identify your customers needs and accelerate the sales process by reducing the time spent on objection handling.
  • Create action plans on how to deal with specific customers.

This Workshop is for you if:

You are interested in revitalising your sales team so that they achieve a higher level of performance.

Would like to give your team a unique insights into themselves and their customers so they become more effective.

You are in a customer service role and need to be influencing customers.

This Workshop isn’t for you if:

You are not interested in helping your team build more effective relationships with their customers.

You don’t want to support the development of your sales teamthrough improving their attitudes, skills and behaviours.

Are ready to coach and embed the training after the workshop with each team member.

What will you learn?

We run high energy, interactive and fun sessions that embrace the learning.  We also ensure that time is give for reflection and group discussion to ensure a clear sales plan is developed.
  1. An introduction to Insights Discovery
  2. The Insights Personal Profile
  3. Discovering Sales Effectiveness – the 6 step model
    • Sales preparation
    • Identifying needs
    • Proposing the solution
    • Dealing with buyer resistance
    • Gaining commitment
    • Follow up
  4. Practice sessions
  5. Recognizing type
  6. Adapting and connecting
  7. Developing a positive attitude
  8. Committing to action

This course is available in these formats………….

We can customise the course delivery to your needs.  It can be done face to face or  virtually.  It could commence with 1:1 coaching debriefs of the personal profile prior to the programme, run in a modular format, half day or full day sessions, follow up coaching or online learning.  The combinations are endless and can be created to meet your needs exactly.

Face to Face sessions

1:1 coaching face to face

Virtual Webinar

1:1 coaching virtually

How to persuade your boss this is a good idea:

Discovering Sales Effectiveness is a cornerstone investment in your customer service and sales teams.  It is all about knowing your customers well and is something that NEVER goes out of fashion.

Great influencing starts with self awareness and being in a position to adapt your approach to others.  This is an intensely practical course filled with exercises and focused on action planning for when you are back in the job.

As former sales and sales managers we know how important it is for the learning to be real and applicable so that the team can apply it immediately back on the job.

We will give you step by step plans on how to make this work back in the day job.

You will see the benefits in teamwork, customer relationships and profilabltiliy.  Smashed sales targets will become the new norm.

What do people say about us?

Fuller Andrea


Angela has the fantastic ability to get under the skin of a team and understand their needs. This enables her to deliver a tailor-made learning solution which adds genuine value and benefit to the team, enabling them to move forward with clear direction and vision. I would highly recommend Angela to deliver the perfect training package to meet your development need and enhance team performance.

Andrea Fuller

HR Manager

Jo Mead


Angela's course design and delivery is always clear and makes learning enjoyable and easy. Her training materials during the training and support afterwards provide great insight in the subject. She works hard to ensure learning's are applied back into the workplace and finding ways for delegates to increase their accountability. Angela is an insightful and energetic trainer and I hope to work with her again in the future.

Jo Mead

Demand Planning Manager



Angela is one of the best trainers I have ever worked with. She uses a great mixture of science, theory, practical exercises and electronic applications to keep the audience engaged throughout any of her courses. She has a great skill at listening to an individual’s input, but still keeping to topic and to time. One of Angela’s greatest skills is building training material specific to a team’s needs, but aligning to wider business strategies and using expert views to deliver material that is well thought through and validated.


Tesco Customer controller

Laura Mulholland


Angela has delivered many development programmes to our managers at Allied Bakeries and the feedback is always excellent. Her key strength is in her ability to relate, both to a diverse group of management and to tailor learning to the workplace making it relevant and insightful. She builds confidence in front line managers and creates a safe environment for people to try out new skills. The benefits can be seen in our manager’s capability improvement across the areas she has worked with us on which include Managing Performance, Coaching and Presentation Skills.


HR Manager

Test 1

The training help my colleagues and achieve personal growth which has in turn improved organisation capability.


Test 2

The training help my colleagues and achieve personal growth which has in turn improved organisation capability.


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